Delivery & Returns

 

Collecting your items

If you would like to collect your items from the shop then this service is free of charge. Please look at our opening times for when you are able to collect your order.

 

Delivery times

The standard time for your order to be dispatched is 2-3 working days.

If two weeks has passed and you have not received your order, then please contact us immediately so we can track your item.

Please note that proof of postage is obtained for all items. If an item does get lost then the Royal Mail advise that a period of time must pass before this item is officially lost. We will then replace your item when possible or provide you with a suitable alternative.

 

Returns & refunds 

You have 14 days after your item arriving to return it for a full refund. Please note that in no circumstances will we accept returned items which have been washed or worn. If your item arrives faulty a refund or an exchange will be given. If an item is returned to us and shows signs of wear or washing then the item will be returned back to you and no refund issued. 

If you have ordered the wrong size then providing it has only been tried on once and not washed, we will happily exchange for a different size. You the buyer, will be responsible for paying postage costs again. Collection from the shop will be free of charge.

 

Shipping Costs to the United Kingdom 

0-£40 Royal Mail 2nd class £2.90

If your items are over £40 in total, postage is free of charge.

An extra charge will apply for shipping outside of the United Kingdom.

 

If you have any questions regarding shipping or our returns policy then please e-mail us at mollyscottontails@outlook.com